Shipments and returns
Your pack shipment
Packages are generally dispatched within 2-6 days after receipt of payment and are shipped via Airmail with tracking and drop-off without signature.Delivery time depends on destination 6-20 days needed from the time an item is dispatched. If you prefer delivery by Speedpost Global Express or DHL with required signature, an additional cost will be applied, so please contact us to make available this method for you Delivery with Speedpost Global Express is NOT possible for all item 3-10 days needed for Arrival. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
Free Worldwide Shipping
All orders ships free via Airmail to anywhere in the world. Larger orders receive extra treatments:
- All Orders are assigned an electronic tracking number from the shipping courier.
- Very large orders, depending on their shipping destinations, are upgraded to Speedpost Global Express free-of-charge.
Vapers Shop sometimes splits your orders into multiple shipments to avoid delays. All shipments are shipped using the same shipping method you have selected during checkout.
Standard FREE shipping orders are shipped via Airmail parcels and Registered Airmail parcels.
Expedited shipping (Speedpost Global Express) (DHL) is available as an upgrade You must contact us first to ship your order with this method NOT ALL ITEMS CAN BE SHIPPED WITH THIS CARRIER. Upgrade costs vary by products ordered and shipping destination we will inform you about the shipping cost after you contact us for an upgrade.
Destinations: 216 countries around the world
Transit time depends on the shipping method selected during checkout and destination.
Import Tax and Duty are responsible by customers. Vapers Shop marks packages as gifts with low values. Virtually all orders are exempt from taxes and duties.
If your country imposes high import taxes, standard free shipping is a way to avoid this. Packages shipped via expedited service (Speedpost Global Express) are more likely to be opened and examined by your country’s customs.
Timely shipping is the number one priority for us. Here is what stock status means:
Ships today: orders leave our doors within 12 hours
Ships next day: orders leave our doors before the next business day ends
In stock: orders leave our doors within 2-6 business days
Back ordered: specific shipping time estimated and displayed on product pages
Dead on Arrival (DOA)
Vapers Shop guarantees safe delivery of your orders. We exchange all damaged items. Vapers Shop reimburses return shipping charges.
Contact us for a RMA, within 5 days of delivery, and ship products back via the least expensive method.
Wrong Items Mailed
Vapers Shop will exchange the item . Contact us First and then ship the products back via the least expensive method, and Vapers Shop covers all return shipping charges.
Due to restrictions imposed by PayPal, Vapers Shop is unable to issue refunds 60 days after payments. In such cases, store credits of equivalent value are issued in place of refunds.
An item not as described is defined as either a significant specification is different or the appearance of the primary product is significantly different, compared to those listed on the product page before ordering.