Packages are generally dispatched within 2-6 days after receipt of payment and are shipped via Airmail with tracking and drop-off without signature. Delivery time depends on the destination and 6-20 days is generally needed from the time an item is dispatched. If you need your item delivered urgently or with signature, please contact us to discuss your options as they will vary depending on your country. Either way we will still provide a link so that you can track your package.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two separate orders so shipping fees will apply to both. Your package will be dispatched at your own risk, but special care is taken to protect any fragile objects. Note that boxes are amply sized and your items are well-protected.
All orders are shipped Worldwide via Airmail. Larger orders receive special treatment:
- All orders are assigned an electronic tracking number from the shipping courier.
- Very large orders, depending on their shipping destinations will be upgraded to the the quickest shipping method available.
Hashtag Puff will sometimes split orders into multiple shipments to avoid delays. e.g. lithium ion batteries and e-liquids usually cannot be shipped unless done separately using specific shipping methods allowed by the destination country.
Import Tax and Duty
Import Tax and Duty are your responsibility. Hashtag Puff marks packages as gifts with a relatively low value. So virtually all orders are exempt from taxes and duties.
If your country imposes high import taxes, standard shipping is a way to avoid this but will take significantly longer to reach your destination. Please contact us to discuss your options. Note that generally packages shipped using quicker methods are more likely to be opened and examined by your country’s customs.
Timely shipping is number one priority for us. Here is what our stock status’ mean:
Ships Today: orders leave our doors within 12 hours
Ships Next Day: orders leave our doors before the next business day ends
In Stock: orders leave our doors within 2-6 business days
Back Ordered: specific shipping time estimated and displayed on product pages